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How to Travel the World on $50 a Day reveals Nomadic Matt’s tips, tricks, and secrets to comfortable budget travel based on his experience traveling the world without giving up the sushi meals and comfortable beds he enjoys. Flixbus offered seat reservation during ticket purchase. times customer service in Berlin and have received 4 different feedbacks. Substantial schedule amendments shall entitle passengers to withdraw from the contract of carriage free of charge. Prices. We were booked on the 505 departure from Austin (downtown). The bicycles must be of standard size, have no mounted structures and may not exceed a weight of 20 kg – e-bikes, pedelecs, tandems and tricycles may not be transported. Discover cheap prices. Some people have good experiences, while some others have a lot to complain about. You can count on Rick Steves to tell you what you really need to know when traveling in Eastern Europe-including the Czech Republic, Slovakia, Poland, Hungary, Slovenia, and Croatia. Found insideThe outdoor platforms do not offer much customer service or shelter so double check your departure information and ... From Vienna: You can get the bus with FlixBus (www.flixbus.com) from Wien Erdberg or RegioJet (www.regiojet.com) from ... A single item of special baggage may not exceed a maximum weight of 30 kg. The passenger’s name is matched against the booking list on the mobile phone of the driver or bus station staff based on the current booking situation to determine whether there is a claim to carriage. 12.1.1 In the Czech Republic, individuals with a disability or limited mobility can travel at a reduced fare provided they can prove the possession of a valid ZTP or “ZTP/P” card issued in the Czech Republic. If necessary, these will be indicated during the respective booking process and on the issued ticket. FlixBus started operating in the United States in 2018 and offers service in the Southwest, Pacific Northwest, Texas Triangle, Golf Coast, Midwest, Florida and East Coast. 14.6.2 Pushchairs are transported free of charge. 3 reviews of FlixBus "Discovered this relatively new bus service online. Where this is possible, passengers will be . Customer Service Agent FlixBus, Inc Best Regards, Read more. I ended up squeezed in one while having paid double the price. Everyone waiting there was angry and yelled at the customer service agent he only said if we were hoping to get back by the following day we would have to rebook an alternative ticket for 12:30am which I did, a $60 dollar trip quickly turned into a $130 trip I don't recommend FlixBus there customer service is located in Eastern Europe and has . Flixbus live chat customer service? Reminiscences about J. Earl Moreland, co-founder and second president of Porto Alegre College in Brazil and for 28 years (1939-1957) president of randolph-macon College, Ashland, Virginia. The maximum amount of compensation provided for by national law shall not be less than EUR 220 000 per passenger. 13.4.3 The fee for the available seat is governed by our current valid ticket prices. 2.4 In the case of request stops, an obligation to convey only exists in the event that a journey was booked from or to this stop within the corresponding advance booking deadline. FlixBus: Terrible customer service - See 3,323 traveler reviews, 325 candid photos, and great deals for Munich, Germany, at Tripadvisor. Service animals may not occupy a seat. A general right for the carriage of more than one piece of luggage does not exist. This regulation shall apply to children and minors who have not yet reached the age of 15. 10/27/2018. Greyhound and Megabus will die soon. Taking a trekking backpack is an exception. 13.2.4 In case of cancellations and delays pursuant to Clause 16, the seat reservation fee will be reimbursed. Funny. Cool. Danish soldiers under compulsory military service can travel for free by presenting the appropriate documentation and ID of such service. Here are 8 tips for writing reviews. In order to receive this information, passengers must provide the required contact data (e.g. Current Wait: 6 mins (4m avg) Hours: 24 hours, 7 days; best time to call: 10:45am. Customer service. We started our partnership in 2018 on the German market, covering two channels. 14.2.2 Passengers shall be required to stow and monitor the hand baggage in the passenger area in a manner which ensures that the safety and proper operation of the bus is not compromised and other passengers are not inconvenienced. FlixBus Help @ flixbus.com. 14.6.1 Pushchairs shall be transported as special baggage (max. Non-collapsible pushchairs shall not be transported. This is done preferably by scanning the tickets. A face mask must be worn throughout the entire journey. 9.3 Smoking on board the bus is not permitted. Proof is provided by showing the appropriate document stating the need for constant monitoring upon departure, for example in Germany, the “Schwerbehindertenausweis” [certificate of severely handicapped person] or a medical certificate. FlixMobility shall limit the overall cost of the accommodation, excluding the carriage costs between bus station and lodgings, to €80 per night per passenger and to a maximum of two nights. I expect . My issue was that they sent my cancellation voucher to an old email that I don't have access to anymore, so I wanted to see if they have alternative . 9.4 Passengers shall be liable for damages caused on, in or to the bus in a culpable manner. Very poor customer service. Found insideAIRPORT TRANSFERS Airport Connection Services. P338/9876465 wwww.airportconnection.it. Airport Shuttle. P06/42013469, 06/4740451 wwww.airportshuttle.it. ... Flixbus. wwww.flixbus.it. ... P892020 customer service line within Contacts. Travel time is much shorter than Greyhound, which requires multiple transfers. This collection of some of his best articles must be considered the new travel bible that belongs in the car, motorcycle, backpack, suitcase and bookshelf of anyone who wishes to explore the Golden State's glittery half. 10.7 Passengers shall be obliged to only carry goods with them which are exempt from customs duties in nature and quantity. 14.4.2 The carriage of musical instruments in hard shell cases is generally recommended. Still no answer.Our situation was: we bought two tickets from Bilbao to Bayonne (booking number 1052073551) on the 25th of August. 12.3 Bus stops/Bus stations Flixbus Reviews 5,784 • Poor . As far as the service is provided by cooperation partners (hereinafter also: "Partners"), their general terms and conditions of business and specific conditions of carriage shall apply exclusively. An exception is the illness-related loss of a passenger with an infectious disease according to section 3 paragraph 1 No. Your FlixBus Service. We're open to all. But the bus never showed up. In the Vehicles & Transportation category . Seats may be reassigned without regard to race, religion, skin colour, nationality or gender. Pushchairs must be collapsible. 6.3 Schedule amendments which take effect after the contract’s conclusion and for which the carrier is not responsible (e.g. 181/2011. We at FlixBus continually strive for the satisfaction of our customers. Customer Help. © 2021 Trustpilot, Inc. All rights reserved. 14.7.1.2 We recommend that all passengers wishing to take a bicycle book the journey and bicycle spaces well in advance. 14.1.2.2  Registration of the additional baggage in advance is necessary. In total, there are 3 ways to get in touch with them. There are 3 ways to reach FlixBus across 3 communication modes: phone, email, web. 9.2 Driving and dispatch personnel shall be authorised to exclude individuals from travel if they are obviously intoxicated or under the influence of drugs. The best phone number for FlixBus is their +49 30 300137300 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. I assume that the service is carried out through an outsourcing company in Ukraine, which is widely known for the highest level of credit card fraud, and stealing a voucher is much easier than stealing money from a credit card. A collection of interviews stories of individuals who faced death without fear and inspired those around them -- an inspiring read for those confronting death. In this case, an additional fee will be charged (cf. FlixBus ended up canceling that bus and changed my ticket to a later time in the day. (Unfortunately, we cannot guarantee a spot for your bike due to limited space capacity.) Read about their experiences and share your own! To inform us that the service animal will be accompanying you on you FlixBus ride, please call Customer Service as soon as possible after booking. Found insideThese developed in particular where rail service was relatively poor, such as between London and Oxford, ... Gradually, however, the market has consolidated with one operator, Flixbus, dominating after the takeover of Megabus and merger ... Found insideEurolines (www.eurolines.com) and Flixbus (www.flixbus.com) provide similar service on buses that seat around 40 passengers. One-way tickets rarely exceed €20 and depots are located near train stations. Most intercity buses leave from ... 17.3 The amount of compensation in the event of death shall be calculated in accordance with the applicable national law. 514. Reimbursement shall be made in monetary terms within 14 days after receipt of the compensation claim or passengers have been given the choice of (a) or (b), above, unless passengers agree to another form of refund. Find an overview of the different services offered by FlixBus, read our baggage policy and FAQ and subscribe to our newsletter for updates. Therefore, FlixBus cannot make any guarantee on this. Flixbus Reviews 5,802 • Bad . A seat reservation must be made by e-mail: customerservice@flixbus.co.uk, I. 6.2 If the routes published in the schedule are marked with the reference “subject to official approval”, the licensing procedure required for the inclusion of the respective transport links in the published schedule has not yet been concluded for the routes in question (connection, stop, day of travel, fare, etc.). FlixBus is not liable for any consequences due to failure to comply with such laws, regulations, even if these are changed after booking. 9.5 Passengers who cause soiling in the bus, either intentionally or as the result of gross negligence, shall be obliged to pay FlixCompanies a cleaning fee of at least €100, provided that passengers shall be entitled to provide evidence that no damage was caused or that the said damage was considerably less than the aforementioned flat rate. If no seat reservation is made, the passenger is free to choose a seat in a defined area when commencing his/her bus journey. Found insideWhen you see FlixBus's bright lime-green coaches bowling down the highway, it's hard to realize that this is, ... on having the right routes, the right service frequencies and prices and providing the right service for your customers. I never got my money so I paid additional out of pocket monies to make my trips after waiting 2 weeks after the scheduled plans. There were 7 people waiting at the bus stop. 921. safety guidelines). Customer satisfaction has the highest priority at FlixBus. 12.5.2 Furthermore, all wheelchairs needed in the passenger cabin, regardless of the manufacture date of the attachment points for the securing devices, must have the so-called load nodes according to DIN 75078-2 as well as manufacturer authorisation according to DIN EN 12183 or 12184. It is not possible to develop and operate computer programs (software) and data processing systems (hardware) in a completely flawless manner and exclude all unpredictable factors which may occur in conjunction with the Internet medium. 14.5.2 Should passengers nonetheless choose to place valuable items in their stowed baggage, no liability claims shall be accepted. The shop service fee charged depends on the shop location. 10.2 Each passenger desiring transportation across any international boundary shall be responsible for obtaining all necessary travel documents and for complying with the laws of each country from, through or to which he/she desires transportation. Contacting FlixBus. There shall be no general claim to the carriage of bicycles. 17.4 Liability and level of compensation for damage to baggage shall be limited and excluded as follows: 17.4.1 In the case of damage to baggage items resulting from an accident involving the bus, or loss of baggage items resulting from the same, the level of compensation per damage claim per passenger and baggage item shall be limited to €1,200. 9.8 During breaks/stops or police checks, bus passengers must leave the bus if requested to do so by driving and service personnel. Found inside... metro line A. Bus operators include the following: FLiXBUS (www.flixbus.it) To/from Siena, Florence and other destinations. ... Train information is available from the Customer Service area on the main concourse to the left of the ... Always make sure to update the app to the latest version. Always in-the-know - Thanks to the app, you get all of the important trip information sent directly to your phone. Customer service was quick in easy, once when I called the day before to confirm our booking and luggage, and the day-of to provide a real-time update of their arrival time. If the instrument in question (including its case) is larger than the stipulated size of hand baggage, it must be conveyed in the baggage compartment. 3.2 The passenger must book prior to departure. Just allow us to send you messages, and that’s all we need to tell you about delays, stop changes, and other important information on your trip. A later boarding or earlier disembarkation is not permitted due to legal regulations. 8.4 Transferring to transport services not operated by FlixCompanies cannot be guaranteed. 14.3.5 Special baggage must be registered in advance, either (if it is possible for the trip) via the booking system or by telephone, at the earliest 48 hours before the start of the trip, via the following hotlines: If special baggage is transported, an additional baggage fee per item will be charged. We are happy to be of service. We encourage useful, constructive feedback. In this case, the carrier is entitled to retain the fare. If you are experiencing difficulties while accessing this website, please give us a call at +49 30 300 137 300 or refer to the FlixBus Google Assistant App. In this case the passenger is entitled to a full reimbursement of the ticket price. Travel by train at unbeatable prices with our new. Reviews are published instantly, without moderation. folding bike). If a journey is cancelled, seat reservations may be transferred to other individuals in the same reservation. FlixBus coach drivers are renowned for being friendly, so if you have any questions or problems on board they'll be happy to help. 13.1.1 On some FlixBus journeys, a specific seat (aisle vs. window, row, table) can be reserved at the time of booking on our FlixBus websites, affiliate agencies and ticket offices of the FlixCompanies. You clearly are in the wrong service field. Musical instruments and their cases with measurements exceeding 135 x 48 x 35 cm will not be transported. The vehicles are used for the carriage of passengers. 7.2 Claims for carriage and the booked journey may be otherwise assigned in the event that passengers are not present at the scheduled departure time and place for the route booked. The alternative transportation can be, for example, public transport, taxi or own car. The passenger is required to show both the ticket and a valid photo identification when asked to do so by employees of FlixCompanies during random ticket checks for the purpose of checking the validity of the ticket. 9.1 Instructions issued by driving and accompanying personnel must be obeyed. Alternatively, use our Customer Service to book your trip or go to your nearest FlixBus ticket outlet. Such as FAQ, luggage and information about our lost property office. This contrasts with the online mail order business. clause 14.3.2) and are carried in the baggage compartment for an additional fee (c.f. Exclusive discounts - Only the app has our crazy special deals and exclusive vouchers for you! Somewhere inside the flixbus a mole sits and steals customer vouchers! 14.1.4 Passengers are responsible for loading their baggage when changing vehicles. Sorry, your browser does not support JavaScript! Further information relating to the refund rights of passengers for bus and rail transportation may be found here. If an item of baggage is registered by telephone via customer service, the fee must be paid to the bus driver. Customer service seems to be nonexistent and no phone number available to call on site, no response to feedback submitted on site. 13.4.1 The provisions 13.1 to 13.3 apply. . Found inside – Page 179... European markets in 2015 and Eastern Europe in 2016, by which time Flixbus was serving 1,700 destinations in twenty- eight countries.21 Like Ryanair, Flixbus was criticized for poor customer relations and basic level of service, ... 13.2.2 Generally, only those individuals with a seat reservation are entitled to occupy a reserved seat. Travel time is much shorter than Greyhound, which requires multiple transfers. Compare FlixBus's phone number, email address, and help-desk. Passengers in wheelchairs: FlixBus asks passengers with wheelchairs to contact FlixBus customer service (+49 (0)30 300 137 300 or [email protected] 7-14 days before booking as not all buses are equipped to accommodate travelers with wheelchairs. There shall be no entitlement to any savings or discounted prices if, due to technical problems, the system is only available again at a later point in time (e.g. FlixBus Phone Number. Carriage is on bicycle carriers. On other situations, I also had to call FlixBus' customer service a few times to change a booking (since changes can't be done online with discounted tickets). 11.4 Young individuals aged 15 and above may travel independently. I should have stuck with what i know and travelled with another company. Travelling since April 2013 and currently exploring South America. their next major travel goal- Antartica via Argentina. The Two Monkeys Travel Group is a travel website and blog started by Kach Mu (Philippines) and Jonathan Howe (UK). FlixBus offers reserved seating only on some services. The FlixBus fleet of buses is perfectly adapted to the requirements of modern travelers. The contract for carriage shall not be deemed to have been concluded until FlixMobility has accepted the order by issuing an acceptance confirmation. In the event the destination is a long distance away or no reasonable alternative connections are available, making it necessary to resume the journey the following day, passengers are offered free accommodation in a mid-range hotel. He loaded my luggage underneath the bus and easily scanned my ticket from my phone app with no difficulties. 8.2 If a transfer is scheduled, FlixCompanies guarantee passengers’ continued carriage to their booked destination. Passengers may also be entitled to compensation for other means of transportation for a delay, even if passengers have not been able to purchase a bus ticket. Transportation by wheelchair may be refused if considerable evidence indicates that safe travel is not possible or is questionable. The provisions of Clause 5 of the booking terms and conditions apply. If any unauthorised access by third parties is observed, the bus driver should be informed. Passengers should not have commenced travel in these cases. If a booking is made onboard the vehicles, the handwritten or printed receipt will be considered as proof of purchase and booking confirmation. The purchase brings together FlixBus' innovative global technology and shared mobility expertise with Greyhound's iconic nationwide presence and experience, creating a company that will be better able to service the needs of intercity bus travelers in the U.S. Intercity bus lines were a lifeline during the pandemic for communities and . FlixBus Phone Number. "Competing in existing markets is growing less profitable, so companies must find ways to create new markets. Reviews are published instantly, without moderation. As a result, advanced (Internet, App or agency) purchase is recommended. However, when we arrived in Calais, the border officers did a routine check on the bus. Psssst. Driving personnel are authorised to continue driving should a passenger not return to the bus after the indicated break time is over, and are not responsible for the absence of a passenger after the indicated break time is over. No matter which platform you used to book your ticket, you can always cancel or change your booking. Voice your opinion today and hear what 2830 customers have already said. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact FlixBus in an easy-to-use summary, as well as a full comparison of the 3 ways to reach FlixBus, compared by speed and customer recommendations.

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