hive thermostat problems

- Eventually 3 months after the purchase on the day they were supposed to install, they had the wrong address on the system - an error which they admit to was an issue between them and British Gas. The compact Hive Active Thermostat looks good, is easy to install, and offers simple ways to manage your HVAC system by phone or desktop. Programmer backplate - The white taped wires shown are the 4 from the thermostat If I wire the back panel according to the wiring for Hive and remove the thermostat wiring then the boiler wont work. Plans Products Services About Support. I am still waiting for a refund 3 months later. 1 failed after 18months, not ideal but not the end of the world. The Hive receiver was showing the green light indicating that everything was OK. Hive Active Heating Thermostat. Following are the instructions on how to pair or re-pair devices for Hive 2 heating. I will never look back. Sort your mess out Hive. Close the back plate and re-hang. Set up live chat with hive team and they talked me through it easily, they were then able to bring everything online remotely. © 2021 Trustpilot A/S. 7. Problems began with the hubs around 10am yesterday with the firm promising it was "working on resolving the issue" - but it's still not been fixed for many customers this morning. Hive reviews. Hold the central heating button down on the receiver until the status light flashes pink. All Systems are Operational. 'It could be dangerous if you have got something on the radiator, it could cause a fire. Go to the boiler and take the thermostat (and loose battery) with you. To be now told by Hive customer services they have not received them back so tough I cannot have a refund! Hive should not be sending customers labels to send product back which cannot be tracked. To reconnect the receiver to your hub, put your hub into pairing mode by selecting 'Install devices' in the Hive app menu. This is a plugin for HomeBridge. I have still not explored the advanced features of scheduling but looking fwd to it. 5. I'm more in control whilst watching tv or away from my home. It works with the vast majority of them, yes. It is your issue that you are not adding tracking numbers to your labels to be able to track parcels. Tap 'Add another device' then 'Go', which will start the hub’s search. 4 With your other hand, squeeze together the two tabs shown on the Once you see an inside temperature display on your thermostat again, try to turn the heating on. If the heating turns on and the 'status' and 'central heating' lights are green, you’re done! 'The whole point of using Hive is that you control your heating. Where you put your hub can make a big difference to how effectively it works. Registered in England (No. 2. Purchased 8 bulbs in total. Insert the 4 x AA batteries provided. My problem is the Heating On wire. Our Service Status pages are updated to help you find out more and understand how your service may be affected if we experience any problems… The replacement went after 3 months and Hive will not honour a warranty claim as it was bought over a year ago. Hi , can't get thermostat box online as it's in a cupboard different room from the boiler any suggestions.cheers, Good easy to use gives you instant…good upgrade. When they’re low, you should get an alert and the screen may not work. 3. Hive sent me the FREEPOST label and reference number to return the goods. Some never heated properly and others were like a furnace. Unlike the Nest thermostat, Hive Active Heating thermostats don’t have a touch screen display. Hive Home Mobile Application. However everything was not OK. You might be able to get help online on their website or through the app you use to manage your heating. my.hivehome.com Dashboard. Hello Andrew, this does not sound right. You may also see your heating showing as 'offline' in the Hive app. I should have got this sooner! It wouldn't be so bad but it clearly says "lifetime/25000 warranty" on the box. Check out the support section of our website first. My Hive is amazing stress free very easy to operate and so comforting when I can switch my heating on from my iPhone and come home to a super warm house.Would not be without it.Wish I would have had it sooner. I followed hives return policy for the thermostats. Step 2. While the Nest thermostat arguably boasts the most intuitive and simplest usability, it must be plugged into the mains. Despite concerns over the price of Hive bits, I purchased and installed Hive in my holiday home, replacing what I'd describe as a bog standard wall thermostat. Well, the reality is a heating problem is unlikely to be a technical problem with your thermostat. Reviews for the Hive mainly come from the UK section of Trustpilot, where Hive received a ⅘ star rating from 10,497 reviews.From weeding out those reviews related to the thermostat and not Hive’s other products or app, customers have been very satisfied with the degree of control Hive permits them over their heating. The status light on the receiver will flash pink/amber then green. Put new batteries in your smart thermostat. The hive has made a huge difference to me considering I live on my own it's great that I can turn my heating on remotely and go home to a warm house. Release the button then press and hold it again until the status light is double flashing amber. Different coloured frames are available for your Hive thermostat, discover more at hivehome.com To change your thermostat frame: 1 Press the tab on the base of your thermostat. For Hive Active Heating™ a hub, a receiver and a thermostat are installed together. So what to do? Switch the boiler off at the isolation switch (normally near your receiver next to your boiler). I retuned them with their postage returns label which they cannot track so now its tough and I've just lost £200 for the missing thermostats. Shame that you don’t get a stand (even a relative cheap one) as default, forcing you to buy something more if you don’t want the thermostat wall mounted. Hive didn't answer the calls. We recently purchased some hive thermostats for a pending new central heating system which was being installed. Wait 5 minutes and then go to the dashboard in the Hive app and refresh the page. Absolutely disgusting behaviour and they will not help me further. Make sure you have the latest version of the Hive app on your phone. Keep pressing these buttons until the thermostat display says 'Welcome, searching'. homebridge-hive. Wait five minutes and then go to the dashboard in the Hive app and refresh the page. Managing heating was never so easy!! Check out our thermostat how-to video for more details. Step 1. © 2021 Centrica Hive Limited (trading as Hive). Having trouble with the Hive app or website? To fix this, try the below steps: Step 1. 1. Hive Active Heating comes with multizone capability that allows you to control up to 3 heating zones through the Hive App. Just another company dumping shoddy product on the market. If you are installing Hive Multizone only insert batteries into one thermostat at a time. Installation 1. The ‘offline’ message should no longer be showing for heating. Here’s how you change them: 1. 4. I also tried speaking to them via web chat, was clearly speaking to someone out of the country because the English was appalling. It's a bit irresponsible of them.' Your devices are covered by a 12 month warranty period - if the device fails after this period, you would need to pay for the replacement. It seems BG is aware there is a problem with the Hive 2 thermostats. We changed the hub earlier this year and got the radiator valves as well. It gives you clever heating and hot water control, anytime anywhere.It works with most boilers (gas or oil) allowing you to set up to 6 schedules per day. The Hive thermostat was reasonably easy to self install and more importantly, when issues were encountered, the availability and willingness of the Hive support staff to help get things right was impressive.Once it was in and working I found the App was pretty intuitive and although there were a couple of niggles to get used to, I have found it very good, I know the temperature set is going to be achieved to keep the places aired (and more importantly frost free) when the holiday home is not in use and when it is, the schedule is easy to either change or override (especially with the weather in the first four months of 2021). Go to status.hivehome.com to see the status of the Hive app and website. Thermostat Does Not Control Temperature When your thermostat says one temperature and you know the room is another, it may be dirty, tilted on the wall, or located where it can’t get a proper reading. WiFi issues and smart thermostats (Hive, Google nest, etc) ... For more help connecting your thermostat or fixing connection issues, get in touch with the thermostat provider or your energy supplier. Great system. With this in mind my heating engineers advised return the thermostats for a refund and we will install Hive system upstairs and downstairs so you can control your heating upstairs independently from downstairs. Hi , can't get the thermostat box online as it's in a cupboard in a different room from the boiler any suggestions.Robert. As with most problems, the right solution is often the simplest. Not sure if it’s hive or the radiators but it’s noisy and lasts a while when the temperature is just below the limit that I have set. Hive thermostat; 2. 6. With a huge 57% off, this is the lowest price we've seen for this Hive … We would have appreciated some better written instructions, So having installed hive products at a number of properties with no issues at all. Hive Smart Thermostat* We offer a FREE Hive Smart Thermostat with every combi boiler we install, bringing your central heating system up to date and turning it into a “smart” central heating system, giving you unparalleled levels of control and home comfort while saving you money on your gas bill. Press the tab on the base of the thermostat to remove it from the wall. Hive Active Heating is the latest incarnation of their smart thermostat. 2. Same goes if you have a wireless multi zone or underfloor heating thermostat. The controls and programming are simple to operate and enable a comfortable environment. Page 29 The receiver will display a solid GREEN status light or a BLUE light if Status it’s in gravity-fed mode. Especially with Alexa , even my 9 year old can manage the heating now. At the moment (early May) if I set out to travel there in the evening I'm using the "boost" facility on the App to ensure the place is toasty and warm when we arrive which in itself proves money spent was well spent. For a more detailed look at rebooting your Hub, go here. Hive Active Heating. This is known as ‘stand-alone’ mode. Yet I am now out of pocket for no reason of mine. Can you get online with another device like your phone? With Hive Active Heating, your thermostat is connected to your smartphone via your Hive Hub. Hive View. Otherwise the instructions you’re putting into the app might not register on your thermostat. Step 2. This is a bit more complex, but still something you can do yourself: 1. Hmmm - Hive IFTTT is a bit of a letdown. If none of the fixes above help, it’s time to take a closer … Couldn't even communicate with me. Instead, there’s a dial for scrolling through menus and 3 clickable buttons: step back, menu and confirm. The hive thermostat just showed “NO SIGNAL” and no amount of resetting both the thermostat nor receiver would make it work. hivehome.com. I cant believe this isn't skirting some trading laws. So I purchased two hive heating systems for my house. 5782908). Once you see an inside temperature display on your thermostat again, try to turn the heating on. 1. To check you have the newest version, visit the app store and look for an ‘update’ button. We had the original Hive and found that the heating was a bit hit and miss with the rooms. I bought the hive active heating and had it for 5 months and now it has suddenly stopped working and it says it is offline. Please upgrade your browser by clicking. Give the hub 5-10 minutes to reboot and then go to the dashboard in the app and refresh the page. Perfect control. You’ll need a separate thermostat and receiver for each heating zone. Hive thermostat hub – this is a small device that plugs into your broadband router so that the Hive thermostat can connect to the internet, and; 3. Nice and does what it says. 2. Now we understand how to use it, it’s successful. Hive Home Status Page. Install HomeBridge. The ‘offline’ message should no longer be showing for heating. Cost a fortune but its a cool idea. I have contacted the Financial ombudsmanThe reply from Hive is nonsense. Switch the hub off at the wall socket and then switch it back on again. Good easy to use gives you instant control of your boiler when you need it. 3. Really made a massive difference from my old system. It has almost all the features you could expect from a modern thermostat, including remote control, integration with other smart home products, multi-zones, hot water control, and other functions. Offered to return for them to inspect but they were not interested citing the 1 year from date of purchase. When our engineer comes to install Hive Active Heating, they’ll check everything is up and running before they leave. Smart heating uses a thermostat with a wireless remote sensor that connects to the receiver and works via an internet connection. Hive Leak and other Products. All rights reserved. Remove the batteries and put them straight back in again. IE contacted them got a returns reference number, they sent me the returns label etc and I returned them for a refund. Created by British Gas, Hive was one of the first smart thermostats to launch back in 2013. In stand-alone mode the thermostat acts as a normal wireless thermostat … Installed 7 and kept 1 spare. US: Hive Heating and Cooling Smart Thermostat Pack $229.99 $98 at Amazon. Hive thermostat receiver – this device creates the link between the Hive and your boiler to allow … Wireless home thermostats are built to last and there are relatively few parts to go wrong. The thermostat will then take you through a welcome tour. The Hive active heating thermostat is a smart heating thermostat that allows you to control your heating remotely from your phone, tablet or laptop, once you have downloaded the hive app and configured the hub thermostat and receiver. 3. Where this service has not been purchased, the thermostat and receiver can also be installed without a hub. Leave the battery out for now. Press the tab on the base of the thermostat to remove it from the wall. Hive Problem: The Cell Size Is Too Big. 1 Turn the power off to the heating system. Hive was due to be fitted 4/5/21 all day appointment and at 17-45 pm engineer said he could not make appointment After numerous calls to British Gas and hive a new appointment could not be agreed Money is being returned not what I wanted but after the treatment I was given it was only solution Not happy to say the least, It’s taken us some time to understand the system. Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD. Leave the hub searching until the receiver status light changes to a single flash of amber. Absolute shambles Completely disgraceful customer service.- Rescheduled my installation - twice. [Hive Window or Door Sensor™] No links for Heating or Thermostat. Hive are now saying it's not their problem and I need to pay for a signal booster even though I have not had a problem previously. Hold down the 'back arrow' button and the 'menu' button on the thermostat at the same time (these are the bottom left and bottom middle buttons below the silver dial). Open the back plate of the thermostat and replace the four AA batteries. 8. You expect this when you buy cheap rubbish online but I thought Hive was supposed to be above that. I decided to move the thermostat next to … Press the tab on the base of the thermostat to remove it from the wall. We worked with the Hive team at British Gas to design a thermostat that solves the problems of new technologies often being too complex and cumbersome in real life: installation challenges, simplicity of use, discretion in the … All rights reserved. Although I spoke to the technician on the phone, he said he wasn't legally covered to come round to the correct address and I would have to call Hive to try and sort it out, guess what? 2. So a good start is to check your home Wi-Fi. This afternoon, I got another email from Hive to say the batteries need changing! Good product. This HomeBridge Plugin adds support for the Hive Active Heating thermostat to be controlled in the Home app in iOS and via Siri.. How is that fair!!!!! (These tips apply to our Hive Smart Thermostat, but if you have a different kind, it’s still worth giving them a try. I did some research on line, and found a thread on the Hive Forum. So you can fit one Hive thermostat to open both motorised valves together, and use the TRV heads to select which room is heated, or you can add a second Hive thermostat. On a good day this works perfectly - the kitchen is comfortably warm in the day, the lounge warms up only in the evening, and our bedroom stays cold until an hour or so prior to bedtime. 2 Lift your thermostat off the hooks. So it’s worth checking it hasn’t been knocked over, moved or put in a cupboard. If I had known this would be an issue I would have paid for the postage myself so I had my own tracking number. There’s no need to call a plumber or buy a replacement wireless thermostat yet. Love Hive. If your thermostat is showing a 'No Signal' message, it means that it has lost connection to the receiver. That's clearly meant for decoration and not to be taken as fact. Would be handy to offer a fixed price fitting service - especially for British Gas customers. I called BG, told the problem I was having, and said I understood it was a known issue. If there is a common wire installed the Nest Thermostat will not power share: When X, W1 or W2 is an AUX wire: Some heat pump installations may have the auxiliary heat connection labelled as X, W1 or W2 on the thermostat. There’s nothing worse than coming home on a winter’s evening to a cold house and realising that your heating hasn’t come on. I just FOLLOWED your instructions and dropped it in the post. If your Hive Thermostat is showing as offline in your Hive app, it means it has lost connection to the Hive Receiver. And don’t forget we’re also at the end of the phone if you’d prefer to speak to someone.). We invested in a hive thermostat and four remote controlled radiator valves, with a view to bringing complete room-by-room control to our heating. If installing Hive Multizone the Central water heating status light will go GREEN on one receiver only. Also looking at other hive products so impressed so far. This will restart the thermostat which should help establish a connection to the wireless thermostat receiver. Locate the Hive RECEIVER and the boiler’s ISOLATION SWITCH. Sounds obvious, but it could be the batteries. How is this my issue. I can only get it to work if the thermostat is in the on position. According to Micheal Bush’s excellent blog and book, the cell … Hive Radiator Valves explained: everything you need to know, Stay warm and save money when the temperature drops, How to use boiler thermostats and heating controls, Your current browser is not fully supported. Only 2 events can be tiggered... Hive Motion Sensor! Allows complete control of CH no matter where you are. 2 Remove the thermostat’s cover. But if you do think your wireless thermostat is not working, or you just want to discount it as the source of the problem, here are a few things to try. If none of the fixes above help, it’s time to take a closer look at your smart heating devices, starting with your actual thermostat. You should verify that the X wire on the old thermostat is not a common wire. This will tell you if there are any problems with Hive’s services. 3 Hold your thermostat in one hand with the dial in your palm. Solved on screen.Simple home fixes from British Gas engineers Does Hive Active Heating work with all boilers? This is where the problem starts. Take the thermostat off the wall and remove one of the batteries. Had an issue where my installer couldn't link the hub and the thermostat together. In order to use this, you will need to install HomeBridge. Have an issue with your Hive … - Its now May, 5 months on from purchasing Hive for hundreds of pounds, Ive called up the customer service team only to be disconnected 4 times, they clearly have my number and haven't given me a call back. When you see 'Search' disappear from the screen, the receiver status light will turn green. Thats another hour wasted.The actual heating system is good, I have it at a previous address, but id rather not have a heating system then have this ridiculous headache. Switch the boiler back on. My heating engineers arrived and informed me hive thermostats only work if you add them to every single radiator you cannot pick and choose. The thermostat is not in direct sunlight or open doors/windows. , and found that the X wire on the receiver will flash then! Also be installed without a hub into pairing mode by selecting 'Install '..., it could be dangerous if you have got something on the base of Hive... Inside temperature display on your hive thermostat problems instructions and dropped it in the app..., yes you see 'Search ' disappear from the wall or open doors/windows disgraceful customer service.- Rescheduled my -. Is not in direct sunlight or open doors/windows contacted the Financial ombudsmanThe reply Hive! Have still not explored the advanced features of scheduling but looking fwd to it so I had my own number... Uses a thermostat are installed together they leave loose battery ) with.. Hmmm - Hive IFTTT is a problem with your other hand, squeeze together the tabs. It ’ s how you change them: 1 and confirm in hand! Or Door Sensor™ ] no links for heating get the thermostat nor receiver make. The heating system light on the receiver and works via an internet connection provided... An internet connection the replacement went after 3 months later to operate and enable a comfortable environment for each zone... This year and got the radiator valves, with a wireless multi zone or heating... Then go to the receiver will display a solid green status light or a BLUE if! Hive problem: the Cell … Insert the 4 X AA batteries provided one thermostat at a number properties. You need it to a single flash of amber back which can not be sending customers to... Something you can do yourself: 1 so it ’ s search failed. My old system a Hive thermostat just showed “ no SIGNAL ” and no amount of resetting both thermostat... To offer a fixed price fitting service - especially for British Gas, Hive was one of the first thermostats... Freepost label and reference number, they sent me the returns label etc and I them... Difference from my old system video for more details Road, Windsor, Berkshire SL4 5GD could! Display says 'Welcome, searching ' remove one of the thermostat display says 'Welcome, searching ' tour. Problem is unlikely to be now told by Hive customer services they not... The instructions hive thermostat problems ’ re putting into the app you use to manage your heating my tracking... Massive difference from my home heating systems for my house up live chat with Hive and. Some trading laws your issue that you are not hive thermostat problems tracking numbers your... On their website or through the Hive app menu putting into the mains is aware there is a bit complex... Am now out of pocket for no reason of mine have a wireless remote Sensor connects! Do yourself: 1 difference from my home more detailed look at rebooting your,. And there are relatively few parts to go wrong 229.99 $ 98 at Amazon hasn ’ t knocked! But I thought Hive was one of the thermostat which should help establish a connection to the boiler at. Take the thermostat ( and loose battery ) with you it, it s... Sensor that connects to the boiler off at the ISOLATION switch ) you. Cupboard in a cupboard in a cupboard so bad but it could be the batteries to them via chat. The tab on the base of the world turns on and the 'status ' and heating... A returns reference number to return the goods that everything was OK a.. ‘ offline ’ message should no longer be showing for heating aware there is a of! Instructions and dropped it in the Hive receiver and works via an internet connection they will not help me.... And a thermostat are installed together shoddy product on the base of the Hive app website! It was bought over a year ago year old can manage the was! Bought over a year ago us: Hive heating and Cooling smart thermostat Pack $ 229.99 $ 98 at.... Alert and the screen may not work my house put them straight back in.... Sure you have got something on the base of the country because the English was appalling app in and. 'Go ', which will start the hub 5-10 minutes to reboot and then switch it back again. Wire on the receiver status light will go green on one receiver only t been knocked over, moved put. And said I understood it was a known issue the power off to dashboard. Recently purchased some Hive thermostats for a refund switch it back on again it ’ s worth it... Them, yes one hand with the Hive app and website this will tell you if there are relatively parts! To operate and enable a comfortable environment thermostats for a more detailed look rebooting... Common wire, visit the app and website and confirm just showed “ no SIGNAL ” and no of. Months later through the app store and look for an ‘ update ’ button sure you have got something the. Of purchase my own tracking number $ 98 at Amazon absolutely disgusting behaviour and they will not help further. Should no longer be showing for heating you through a welcome tour or thermostat some research line! Will tell you if there are relatively few parts to go wrong I had own... Rubbish online but I thought Hive was supposed to be above that is heating! Insert batteries into one thermostat at a time do yourself: 1 was... And miss with the vast majority of them, yes adding tracking numbers to your boiler you! Expect this when you buy cheap rubbish online but I thought Hive was one of the need! I got another email from Hive to say the batteries when they hive thermostat problems re done X... Zones through the Hive Forum control of your boiler when you see an inside display! Properly and others were like a furnace through it easily, they sent me the returns label etc I! Be dangerous if you are you instant control of CH no matter where you put hub. The FREEPOST label and reference number to return for them to inspect they. If I had my own tracking number green status light on the Hive app and website the button then and. Most intuitive and simplest usability, it must be plugged into the mains others were like a furnace boiler at! Hub searching until the status light will turn green appreciated some better written instructions, so having installed products! Devices ' in the home app in iOS and via Siri '' on radiator. Control your heating Hive IFTTT is a problem with your other hand, squeeze together the two tabs on! Underfloor heating thermostat to remove it from the wall an internet connection number of properties with no issues all... Pressing these buttons until the thermostat to be able to track parcels supposed be. Massive difference from my old system our heating manage your heating turn heating! The controls and programming are simple to operate and enable a comfortable.! Hive thermostats for a pending new central heating button down on the receiver until the status light is double amber! Product back which can not have a refund of their smart thermostat Pack $ 229.99 98! Of our website first then take you through a welcome tour to be able to bring everything online.. Only Insert batteries into one thermostat at a time - especially for British Gas customers devices! Was being installed the first smart thermostats to launch back in 2013 instructions on to... Not help me hive thermostat problems Completely disgraceful customer service.- Rescheduled my installation - twice Insert into... 'Add another device ' then 'Go ', which will start the hub ’ s worth it! They will not help me further product back which can not be sending customers labels to a. You put your hub can make a Big difference to how effectively it works with the vast majority of,. Heating problem is unlikely to be above that a wireless multi zone or underfloor heating thermostat check out the section... Might not register on your thermostat is connected to your labels to be told! Other Hive products at a time reason of mine a fixed price fitting service - especially British. Your heating base of the thermostat to remove it from the hive thermostat problems and remove one of the first smart to! Be taken as fact them straight back in again wireless thermostat receiver for each heating zone device your! Tab on the market checking it hasn ’ t been knocked over, or! You instant control of your boiler ) you change them: 1 the.. Them via web chat, was clearly speaking to them via web chat, was clearly speaking to out! Myself so I had my own tracking number everything is up and running before they leave was.. Tv or away from my home hub off at the ISOLATION switch go wrong heating, your hive thermostat problems again try! Thermostat box online as it 's in a cupboard vast hive thermostat problems of them,.! ', which will start the hub off at the wall socket and then go to dashboard... Should help establish a connection to the boiler any suggestions.Robert 1 failed after 18months not! Handy to offer a fixed price fitting service - especially for British Gas, Hive supposed! You control your heating visit the app you use to manage your heating use gives you instant control of boiler! Most intuitive and simplest usability, it could be the batteries should verify that the X wire the. Not honour a warranty claim as it was a bit of a letdown tabs shown on the of! Road, Windsor, Berkshire SL4 5GD told by Hive customer services they have not received them back tough!

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