endobj xref 18 18 0000000016 00000 n 0000000656 00000 n © UBank is a division of National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian Credit Licence 230686. 0000002880 00000 n 0000002035 00000 n Different terms, fees or other loan amounts might result in a different comparison rate. Get started on our most common FAQ categories: Transfer money | Manage account | Earning interest | Home loan. 1300 822 665. WARNING: This comparison rate is true only for the examples given & may not include all fees & charges. Lodging a complaint We’re always trying to improve our customers’ banking experience, but we know things don’t always go the way they should. UBank is here to listen and get to the bottom of any issues. H‰\”Í�›0…÷?¾¾�H(R&éHYôGMû. 0000002259 00000 n Customers who are deaf or have a hearing or speech impairment can call through the National Relay Service. 0000001447 00000 n Are you experiencing financial difficulty? days of receiving the relevant details of your complaint, we’ll either: • complete our investigation and let you know the outcome in writing; or • write to you and let you know we need more time to complete the investigation Unless there are exceptional circumstances, the investigation should be wrapped up within 14 days of us receiving the relevant details of the issue. Speech-to-speech relay –

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ubank complaints

If you’re an existing UBank customer, you can contact us by selecting Secure Mail when you are logged in to Online Banking. Google Pay, the Google Pay logo, Google Play and the Google Play logo are registered trademarks of Google LLC.

Please keep in mind that, while we are able to discuss your information, we can’t action transfers or update your details via this channel. 800 Bourke Street  Emailing us at customer_resolutions@ubank.com.au, UBank %PDF-1.7 %âãÏÓ Samsung and Samsung Pay are trademarks or registered trademarks of Samsung Electronics Co., Ltd. . Level 1  0000003492 00000 n Our friendly team are available 8am – 8pm Monday to Friday and 8am-6pm Saturday and Sunday (AEDT). If we can’t resolve your complaint straight away and we need to do a bit of investigation, we’ll keep you updated with next steps and likely timing. Please note that the option to chat will only be visible if an advisor is available. We're prioritising critical enquiries as best we can, but the good news is there’s only a few reasons you should need to call and wait. UBank is the mortgage manager for UHomeLoan products. 1300 822 665, Connect to the National Relay Service relayservice.gov.au and then ask for Our helpful team are available 8am-8pm Monday-Friday and 8am-6pm Saturday & Sunday (AEDT). Our team can respond to complaints faster over the phone or when they’re sent via email.

Call us as soon as possible on 1300 822 630 (within Australia) or +61 2 8756 0855 (from overseas) 24/7. trailer <]/Prev 22114>> startxref 0 %%EOF 35 0 obj <>stream For more information on our complaints process, click here. €pâ�¯¢CRÛıªLd*£ĞÊpñ×ì³ß¾�E#ìáä&ÆS]3ˆeê6˜Ö€Ó…¤PØT¡èú€}ǹ"Ş“‘ëG8`šö…�­Í¶�&Œ"ɇËm]AAßÕˆ‹8Ã÷�5Óáš4YVw`ïTƒS‘lÀÀèG¬"C:´b�ôèg -kõ†;¡wÜàçø&40år²ªŒsğxm-¾±àĞ‹ó,†a\¾‚Ÿnˇ¦à –‚¦Y YL´%ôRƒ�86Dc²äæY�˜foY�Á ’›ü×)°ïJ‚‡Š~Á�ñ†ê n&ŠG5-öüYë÷Oƒj×l. Get in touch with us through our Facebook or Twitter pages. 18 0 obj <> endobj xref 18 18 0000000016 00000 n 0000000656 00000 n © UBank is a division of National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian Credit Licence 230686. 0000002880 00000 n 0000002035 00000 n Different terms, fees or other loan amounts might result in a different comparison rate. Get started on our most common FAQ categories: Transfer money | Manage account | Earning interest | Home loan. 1300 822 665. WARNING: This comparison rate is true only for the examples given & may not include all fees & charges. Lodging a complaint We’re always trying to improve our customers’ banking experience, but we know things don’t always go the way they should. UBank is here to listen and get to the bottom of any issues. H‰\”Í�›0…÷?¾¾�H(R&éHYôGMû. 0000002259 00000 n Customers who are deaf or have a hearing or speech impairment can call through the National Relay Service. 0000001447 00000 n Are you experiencing financial difficulty? days of receiving the relevant details of your complaint, we’ll either: • complete our investigation and let you know the outcome in writing; or • write to you and let you know we need more time to complete the investigation Unless there are exceptional circumstances, the investigation should be wrapped up within 14 days of us receiving the relevant details of the issue. Speech-to-speech relay –

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